Membership and Purchase Terms for AH Magazine

Version dated 13 August 2026

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AH Magazine is an international lifestyle magazine. The publisher and contracting party for memberships and single issues offered directly through AH Magazine is:

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BISTRY GmbH
Gewerbestrasse 5
6330 Cham
Switzerland

UID CHE-320.982.426

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referred to below as “BISTRY” or “we”.

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These Membership and Purchase Terms (the “Terms”) apply to memberships with AH Magazine and to single issues purchased directly through AH Magazine. They supplement the General Terms and Conditions of Use of AH Magazine and the information presented to you during the relevant checkout process.

Additional terms may apply to individual offers. Where this is the case, they will be brought to your attention before the contract is concluded.

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If there is a conflict between these Terms and the General Terms and Conditions of Use, these Terms take precedence in relation to the relevant membership or purchase.

Nothing in these Terms excludes or limits any mandatory rights available to consumers under applicable law.

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1. Contract Formation

1.1 Offers on the Website

Unless expressly stated otherwise, the presentation of memberships and single issues on the website does not constitute a legally binding offer. It constitutes an invitation to place an order.

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1.2 Placing an Order

By activating the button in the checkout process that clearly indicates that the order entails an obligation to pay, you submit a binding offer to enter into the relevant contract.

Immediately before placing your order, you will be shown the essential features of the selected offer, the contract term, any automatic continuation, the total price and any other payable components.

You will have an opportunity to review and correct your entries before submitting the order.

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1.3 Confirmation and Acceptance

Receipt of your order will be confirmed electronically without undue delay.

The contract is concluded when BISTRY expressly confirms the order or makes the purchased service available, or, in the case of a physical single issue, when the issue is dispatched, whichever occurs first.

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1.4 Contract Documentation

After the contract has been concluded, you will receive confirmation of the contract together with the Terms applicable at the time of purchase and, where required, the relevant withdrawal information on a durable medium, normally by email in a form that can be stored and reproduced unchanged.

Order information relevant to the contract will be retained for the periods required by applicable law.

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1.5 Contract Language

The contract language is the language selected during checkout.

The contractual terms are available at least in English and German. The language version selected for the relevant contract applies, subject to any mandatory legal requirements to the contrary.

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2. Membership Options

AH Magazine offers memberships with an initial term of twelve months. The services and prices displayed for the selected membership before you place your order form part of the relevant offer.

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2.1 Online Access

Online Access provides access during the membership term to the editorial content of the AH Magazine online portal, including articles reserved for members and the online article archive.

Portal content is offered in English, German and Serbian. Not every item of content is necessarily available in all three languages.

Online Access does not include digital magazine issues or print issues.

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2.2 Digital Membership

Digital Membership includes:

• four digital issues of AH Magazine during each twelve-month billing period;

• access to the digital magazine archive;

• access to content reserved for members on the AH Magazine online portal.

Digital magazine issues are available in English and German through the protected online reading platform.

The magazine archive comprises the issues available in the members’ archive when the membership begins, together with issues added during the membership term.

Individual archive issues may be removed during an active membership only for a legitimate reason, including third-party rights, legal requirements or compelling technical or security reasons.

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2.3 Premium Membership

Premium Membership includes:

• four digital issues of AH Magazine during each twelve-month billing period;

• access to the digital magazine archive;

• access to content reserved for members on the AH Magazine online portal;

• two print issues of AH Magazine during each twelve-month billing period;

• seasonal digital specials where these are expressly included in the Premium offer displayed at the time of purchase.

Print issues are sent to the delivery address provided during checkout.

Standard delivery to the countries offered during checkout is included in the Premium Membership price unless otherwise stated before the order is placed.

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3. Prices, Taxes and Payment

3.1 Total Price

The total price displayed before you place your order includes all taxes and mandatory price components that BISTRY is required to charge and collect for the relevant transaction, together with any delivery charges expressly stated as included.

Any additional charges imposed by BISTRY will be disclosed before you place your order.

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3.2 Currency

The currency displayed during checkout is the currency applicable to the transaction.

If your payment provider performs a currency conversion or charges its own fees, those charges arise from your relationship with that provider and are not determined by BISTRY.

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3.3 Import Charges for Print Issues

Cross-border deliveries of print issues may be subject to customs duties, import taxes or other charges imposed by authorities in the destination country.

Where BISTRY does not collect such charges during checkout, you will be informed before completing the purchase that additional import charges may arise.

The actual amount of any such charge is determined by the laws, rates and decisions of the competent authorities in the destination country.

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3.4 Payment

Payment is made using the payment methods offered during checkout.

A membership is activated once payment has been successfully received.

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3.5 Failed Payments

If a payment due under the contract cannot be processed, including a payment relating to a continued membership, we will notify you and give you a reasonable opportunity to make the payment or update your payment details.

Access to paid services may be temporarily suspended until payment has been successfully received.

Any mandatory rights available under applicable law remain unaffected.

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3.6 Price Changes

A price change does not affect a billing period that has already been paid for.

If the price changes for a subsequent billing period, we will notify you of the new price on a durable medium at least 30 days before the start of that billing period.

You may cancel the membership before the new price takes effect in accordance with Section 6.

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4. Digital Content and Access

4.1 Availability

Digital content is made available following activation through your personal user account and the designated online reading platform.

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4.2 Technical Requirements

To use the digital content, you need an internet-enabled device, an internet connection and a current web browser.

Content can be accessed on computers, tablets and smartphones.

Offline access is not provided. Downloadable PDF files are not made available unless expressly stated otherwise for the relevant offer.

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4.3 Personal Access

Digital access is personal and non-transferable.

Login credentials must not be shared with third parties.

Protected content may not be reproduced, shared, made publicly available or otherwise used except as permitted by law or with the permission of the relevant rights holder.

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4.4 Publication Dates

Publication dates for individual magazine issues may change for editorial, production or other legitimate reasons.

Any such change does not reduce your entitlement to the number of issues included in the relevant membership option.

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4.5 Conformity and Technical Updates

BISTRY will provide the digital content and digital services covered by the contract in conformity with the agreed service.

Where technical or security updates are legally required to maintain conformity, they will be provided for the period required by applicable law.

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4.6 Changes to Digital Services

Changes to digital content or digital services that go beyond what is necessary to maintain conformity are governed by Section 11.

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4.7 Access After the Contract Ends

Unless expressly stated otherwise for the relevant offer, access to the members’ area, the online reading platform and the digital magazine archive ends when the membership ends.

Digital issues made available exclusively through the online reading platform do not remain permanently accessible after the membership has ended.

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5. Delivery of Print Issues

5.1 Delivery Address

Print issues are sent to the delivery address provided during checkout.

Please provide a complete and accurate delivery address and notify us of any change sufficiently early for it to be taken into account before the next issue is dispatched.

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5.2 Dispatch and Delivery Times

Print issues included in a Premium Membership will be dispatched without undue delay after the relevant issue has been published.

Single issues that are in stock will be dispatched without undue delay and no later than 30 days after the contract is concluded, unless a different delivery or publication date was expressly stated before purchase.

For pre-orders of issues that have not yet been published, the publication or dispatch period stated at the time of purchase applies.

Actual delivery times may vary depending on the destination country, delivery provider, customs clearance and local delivery conditions.

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5.3 Transfer of Risk

Where mandatory consumer law so provides, the risk of accidental loss of or damage to a print issue passes to you only when the issue is delivered to you or to a third party designated by you to receive it.

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5.4 Non-Delivery and Damage

If a print issue is not delivered, is delivered incorrectly or arrives damaged, your statutory rights and Section 10 of these Terms apply.

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6. Initial Term, Continuation and Cancellation

6.1 Initial Term

The membership has an initial fixed term of twelve months from activation.

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6.2 Continuation After the Initial Term

Where automatic continuation was agreed when the contract was concluded and the membership is not cancelled before the initial term ends, the membership continues for an indefinite period after the first twelve months.

During the continued contractual relationship, billing remains annual in advance.

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6.3 Cancellation After the Initial Term

After the initial twelve-month term, you may cancel the membership at any time by giving one month’s notice.

If payment has already been made in advance for a longer billing period, BISTRY will refund the proportion of the amount paid that relates to the period after the cancellation takes effect.

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6.4 Cancellation Before the First Continuation

During the initial twelve-month term, you may cancel automatic continuation at any time with effect from the end of that initial term.

A cancellation received before the end of the initial term prevents the membership from continuing automatically after that term.

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6.5 Reminder Before Continuation

BISTRY will notify you at least 30 days before the end of the initial term of the forthcoming continuation, the price that will apply and the available cancellation options.

Where annual payment in advance continues after the initial term, an equivalent notice will also be provided before each subsequent annual charge.

Any additional mandatory information requirements remain unaffected.

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6.6 Ways to Cancel

Memberships concluded online may be cancelled using the clearly and easily accessible cancellation function provided on the website.

The cancellation function is available without requiring you to log in to a user account.

Depending on the language version of the website, the function may be labelled “Cancel membership”, “Verträge hier kündigen” or with another equivalent and unambiguous formulation.

You may also cancel through any cancellation option provided in your user account, by sending an unequivocal cancellation notice by email to:

info@artistichubmagazine.com

or in writing to the postal address stated in Section 16.

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6.7 Confirmation of Cancellation

Where the electronic cancellation function is used, you will receive an electronic confirmation without undue delay stating the content of your cancellation, the date and time it was received and the date on which the contract will end.

 

6.8 Termination for Cause

Any statutory right to terminate the contract for cause or any other mandatory termination right remains unaffected.

 

7. Right of Withdrawal and Cooling-Off Rights

7.1 European Union and European Economic Area

If you are a consumer habitually resident in the European Union or European Economic Area and enter into a distance contract to which the relevant consumer rules apply, you have a statutory right of withdrawal, generally for a period of fourteen days, subject to statutory exceptions and the rules described in Annex A.

The Withdrawal Information for AH Magazine memberships is set out in Annex A.

A Model Withdrawal Form is set out in Annex B.

Both Annexes form part of these Terms.

 

7.2 United Kingdom

If you are a consumer habitually resident in the United Kingdom, BISTRY grants you at least a fourteen-day cancellation right corresponding to the principles set out in Annex A, subject to the applicable rules and statutory exceptions under UK consumer law.

Any additional or more favourable mandatory rights under UK law remain unaffected.

 

7.3 Switzerland

Swiss law does not provide a general statutory right to change your mind and withdraw from an ordinary online purchase.

A voluntary cooling-off or withdrawal right is therefore granted to consumers habitually resident in Switzerland only where it is expressly stated as part of the relevant offer before the contract is concluded.

Statutory rights relating to defective, non-conforming or improperly supplied goods or services remain unaffected.

 

7.4 Electronic Withdrawal Function

Where a right of withdrawal applies, an easily accessible electronic withdrawal function is available on the website throughout the applicable withdrawal period.

Depending on the language version of the website, the function may be labelled “Withdraw from contract”, “Vertrag widerrufen” or with another equivalent and unambiguous formulation.

After entering the information necessary to identify the contract, you can submit the withdrawal through a confirmation function labelled “Confirm withdrawal”, “Widerruf bestätigen” or with an equivalent and unambiguous formulation.

The electronic withdrawal function is separate from the cancellation function described in Section 6.

After submission, you will receive confirmation without undue delay on a durable medium. The confirmation will include the content of your withdrawal statement and the date and time at which it was received.

 

7.5 Other Ways to Withdraw

Use of the electronic withdrawal function or the Model Withdrawal Form is not required for a valid withdrawal.

You may also withdraw by making any other unequivocal statement communicating your decision to withdraw, including by email or letter.

A valid withdrawal made within the applicable period does not require BISTRY’s approval.

 

7.6 Digital Services and Digital Content During the Withdrawal Period

If you request that a digital service begin during an applicable withdrawal period, BISTRY will obtain any express request or consent required by law before the service begins.

For paid digital content that is not supplied on a tangible medium, BISTRY will, where required by law, separately obtain your express consent to begin supplying the content during the withdrawal period and your acknowledgement that you understand the effect this may have on your right of withdrawal.

Where required, those declarations will be recorded in the contract confirmation provided to you on a durable medium.

 

8. Refunds

8.1 Statutory Refunds

Refunds that are due following a valid withdrawal, lawful termination, non-delivery, defective or non-conforming performance, an incorrect charge or any other statutory ground will be made in accordance with the applicable mandatory rules.

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.2 Cancellation After the Initial Term

Where a membership is cancelled under Section 6.3, any amount paid in advance for the period after the cancellation takes effect will be refunded on a pro-rata basis.

 

8.3 Initial Membership Term

There is no additional voluntary right to a refund for the part of the initial twelve-month fixed term that has already begun, provided that the contractual services are supplied as agreed.

This does not affect any statutory withdrawal, cancellation, termination, conformity, warranty or refund rights.

 

8.4 Method of Refund

Unless mandatory consumer law requires otherwise or another method is expressly agreed with you, any refund due will be made using the same payment method used for the original transaction.

BISTRY does not charge an additional fee for a refund required by law.

 

9. Single-Issue Purchases

9.1 Individual Print Issues

Individual print issues may be purchased directly through AH Magazine while stocks last.

A single-issue purchase is a one-off transaction and does not create a membership or automatic continuation.

The total price and any applicable delivery charges will be shown before you place the order.

 

9.2 Withdrawal Rights for Individual Print Issues in the EU and EEA

Under European consumer rules, the statutory right of withdrawal generally does not apply to the supply of an individual newspaper, periodical or magazine outside a subscription contract.

That exception does not apply to subscription contracts and therefore does not determine the withdrawal rights applicable to the memberships described in Section 2.

Any statutory rights relating to defective, damaged, incorrectly delivered or undelivered goods remain unaffected.

 

9.3 Third-Party Offers

Digital single issues purchased through external publishing or distribution platforms are subject to the contractual terms of the relevant provider.

Where BISTRY is not the contracting party for such a purchase, these Terms do not govern the transaction with that third-party provider.

 

10. Defects, Non-Delivery and Complaints

10.1 Statutory Rights

Goods, digital content and digital services remain subject to all mandatory rights relating to defects, failure to supply and lack of conformity.

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0.2 Contacting Us

If a print issue is damaged, delivered incorrectly or does not arrive, please contact us as soon as reasonably practicable at:

info@artistichubmagazine.com

This request does not shorten any statutory period or make notification within a particular period a condition of any mandatory consumer right.

 

10.3 Remedies

Depending on the circumstances, available remedies may include replacement, redelivery, restoration of conformity, a price reduction, termination of the contract or a refund.

If replacement is no longer possible because an issue is sold out, any other statutory rights remain unaffected.

 

11. Changes to Digital Services and These Terms

11.1 Changes Required to Maintain the Service

BISTRY may make technical changes necessary to maintain the conformity, security, functionality or compatibility of the digital services.

 

11.2 Other Changes to Digital Services

Digital content or digital services supplied over a period of time may be changed beyond what is necessary to maintain conformity only where:

• these Terms permit the change for a valid reason, including technical developments, security requirements, changes to the technical environment or mandatory legal or regulatory requirements;

• the change does not impose additional costs on you;

• you are informed of the change in a clear and comprehensible manner; and

• where the change negatively affects access to or use of the service to more than a minor extent, you are informed in advance on a durable medium of the change, its timing and your rights.

Where such a change negatively affects your access to or use of the digital service to more than a minor extent, you may terminate the affected contract free of charge within 30 days after receiving the information or after the change is made, whichever is later, unless you are allowed to retain the unchanged service without additional cost.

Where the contract ends on this basis, amounts paid in advance for the period after termination will be refunded on a pro-rata basis.

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11.3 Changes to These Terms

Changes to these Terms generally apply to contracts concluded after the revised version takes effect.

A change affecting an existing contract will be made only where permitted by applicable law and supported by a legitimate reason, or where you validly agree to the change.

Where a change materially disadvantages you and applicable law provides a particular consent, cancellation or termination right, you will be informed of that right in good time and on a durable medium.

Where express consent is legally required, silence will not be treated as consent.

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12. Data Protection

BISTRY processes personal data, referred to as “personal data” under applicable European and UK law and as “Personendaten” under Swiss law, in connection with memberships and purchases in accordance with its Privacy Policy and applicable data protection law.

This includes the Swiss Federal Act on Data Protection and, where applicable, Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR), as well as applicable UK data protection law.

The Privacy Policy provides further information about the categories of data processed, the purposes and legal bases of processing, retention periods, recipients, service providers, international data transfers, security measures and the rights available to data subjects.

Where consent is required for marketing communications or a particular processing activity, it will be obtained separately.

Acceptance of these Terms does not, by itself, constitute consent to marketing or to any other processing activity for which separate consent is required by law.

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13. Intellectual Property and Personal Use

AH Magazine and all names, trade marks, logos, texts, photographs, illustrations, designs, digital issues and other protected content are protected by applicable intellectual property rights.

Your membership gives you a personal, non-transferable and non-exclusive right to use the content included in your membership for private, non-commercial purposes during the contract term.

Login credentials must not be shared.

Unauthorised reproduction, sharing, distribution or commercial use of protected content is prohibited.

Uses permitted by law and applicable statutory copyright exceptions remain unaffected.

Further provisions relating to intellectual property, automated access, search engines, text and data mining and artificial intelligence are set out in the General Terms and Conditions of Use of AH Magazine.

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14. Relationship with the General Terms and Conditions of Use

The General Terms and Conditions of Use of AH Magazine apply in addition to these Terms.

General matters relating to liability, use of the digital offerings and intellectual property are governed by the General Terms and Conditions of Use unless these Membership and Purchase Terms contain a more specific provision.

Mandatory law prevails over any conflicting contractual provision.

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15. Governing Law, Dispute Resolution and Jurisdiction

15.1 Governing Law

These Terms are governed by the substantive law of Switzerland, excluding its conflict-of-laws rules, to the extent that such a choice of law is permitted.

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15.2 Mandatory Consumer Protection

If you act as a consumer, this choice of law does not deprive you of the protection of mandatory provisions that apply to your contractual relationship irrespective of the choice of Swiss law.

In particular, where applicable conflict-of-laws rules protect mandatory provisions of the country in which you habitually reside, those protections remain unaffected.

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15.3 CISG

The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded to the extent that it would otherwise apply to the relevant contractual relationship.

15.4 Alternative Dispute Resolution

BISTRY does not participate in voluntary proceedings before a German consumer conciliation body unless participation is required by law.

This does not prevent BISTRY and a customer from seeking an amicable out-of-court resolution of an individual dispute.

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15.5 Jurisdiction for Business Customers

If you use the offers in the course of a trade, business or profession, the courts at the registered seat of BISTRY GmbH in the Canton of Zug, Switzerland, have jurisdiction over disputes arising out of or in connection with these Terms to the extent that such a jurisdiction agreement is permitted by applicable law.

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15.6 Jurisdiction for Consumers

For consumers, jurisdiction is determined by applicable mandatory rules and relevant international conventions.

Nothing in these Terms restricts any mandatory consumer right to bring proceedings before a court that has jurisdiction under applicable law.

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16. Contracting Party and Contact

BISTRY GmbH
Gewerbestrasse 5
6330 Cham
Switzerland

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UID: CHE-320.982.426

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Telephone: +41 78 260 17 82
Email: info@artistichubmagazine.com

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AH Magazine
a publication of BISTRY GmbH

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Annex A – Withdrawal Information

A.1 Scope

This Withdrawal Information applies to consumers habitually resident in the European Union or European Economic Area where the relevant consumer withdrawal rules apply.

Consumers habitually resident in the United Kingdom are granted at least an equivalent fourteen-day contractual cooling-off right, subject to any additional or more favourable mandatory rights under UK law.

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A.2 Right to Withdraw

You have the right to withdraw from the contract within fourteen days without giving any reason.

For Online Access and Digital Membership, the fourteen-day period begins on the day the contract is concluded.

For Premium Membership, BISTRY grants a withdrawal period of at least fourteen days from the day on which you, or a third party designated by you other than the carrier, receive the first print issue.

This rule for Premium Membership is intended to ensure that the combination of digital services, digital content and regular print delivery does not reduce the protection available to you. If mandatory applicable law provides a longer or otherwise more favourable withdrawal period, that law remains unaffected.

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To exercise the right of withdrawal, you must inform:

BISTRY GmbH
Gewerbestrasse 5
6330 Cham
Switzerland

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Telephone: +41 78 260 17 82
Email: info@artistichubmagazine.com

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of your decision to withdraw by means of an unequivocal statement.

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You may do this by:

• using the electronic withdrawal function on our website;

• sending us an email;

• sending us a letter; or

• using the Model Withdrawal Form in Annex B.

Use of the Model Withdrawal Form is optional.

The withdrawal deadline is met if you send your withdrawal statement before the relevant withdrawal period expires.

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A.3 Effects of Withdrawal

Where you validly withdraw from the contract, BISTRY will refund all payments that must be returned as a result of the withdrawal, including the cost of the least expensive standard delivery method offered by BISTRY where delivery costs are refundable by law.

The refund will be made without undue delay and, where EU or EEA consumer law applies, no later than fourteen days after BISTRY receives your withdrawal statement.

Unless otherwise expressly agreed, BISTRY will use the same payment method that was used for the original transaction.

You will not be charged any fee for a refund required as a consequence of a valid withdrawal.

If you have already received a print issue as part of a Premium Membership, BISTRY does not require that issue to be returned following a valid withdrawal. No return cost will therefore be charged for that issue.

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A.4 Digital Services That Have Already Begun

If you expressly requested that a digital service begin during the withdrawal period, you may be required, where permitted by mandatory law, to pay a proportionate amount for the service supplied before you informed BISTRY of your withdrawal.

Any such amount will be limited to what applicable mandatory law permits.

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A.5 Digital Content Not Supplied on a Tangible Medium

For digital content not supplied on a tangible medium, including digital magazine issues and digital specials, a statutory withdrawal right will end in relation to the relevant digital content only where all legally required conditions for that result have been satisfied.

Where required, this includes that:

1. you expressly consented before supply began to BISTRY beginning supply before the withdrawal period had expired;

2. you acknowledged that you understood that this would cause you to lose the relevant withdrawal right once supply began; and

3. BISTRY provided you with confirmation of the contract on a durable medium recording the required consent and acknowledgement.

If a legally required condition has not been satisfied, BISTRY will not rely on the loss of the withdrawal right on that basis.

For Premium Membership, the valid loss of a withdrawal right in relation to a particular item of digital content does not automatically remove any separate withdrawal rights that may continue to apply to other components of the membership.

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Annex B – Model Withdrawal Form

You may use this form if you wish to withdraw from the contract. Use of this form is optional.

To:
BISTRY GmbH
Gewerbestrasse 5
6330 Cham
Switzerland

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Email: info@artistichubmagazine.com

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I / We hereby give notice that I / we wish to withdraw from the contract relating to the following membership, goods or service:

Ordered on / received on, where applicable:

Name of consumer(s):

Address of consumer(s):

Date:

Signature of consumer(s), only if this form is submitted on paper: